CADIQ Support
If you are a CADIQ customer and you are experiencing a support issue, please contact our support team via email or phone using the contact information on this page.
Problem reporting and tracking
ITI's CADIQ development team employs the use of the Footprints Customer Management commercial software product. If you already have a login and password, please proceed to the CADIQ Footprints Access site.
Within Footprints, you have full capabilities to create and manage any enhancement requests or issues regarding your use of CADIQ. If you have not been assigned login information, please contact our CADIQ support team and we can create login information for you.
Software updates
ITI ships a new major release of the CADIQ software annually around mid-May. All maintenance-paying customers are sent a link to download this software update.
In addition to the annual major release, ITI also ships minor releases (mainly containing bug fixes) on a monthly basis. Notifications for minor releases are NOT automatically sent to all maintenance-paying customers; however, any customer on maintenance can contact the ITI Support team to request the latest minor release or to be put on a list for notification of future minor releases.
License code utilities
Click here to visit the Utilities Page where you gather machine information needed to create a CADIQ product license.
Contact support
eusupport@iti-global.com
Phone +44 (0) 1954 234300